Dispute Management
Stop Disputes Delaying Your Cash Flow.
Disputes that fall into an email inbox get lost. Kuhlekt's dispute management workflows capture, route, track, and resolve disputes with full visibility and audit trail — so nothing delays payment longer than it should.
Schedule a DemoStructured Capture
Disputes submitted via customer portal or internally with all required fields — no more missing information slowing resolution.
Internal Routing
Automatic assignment to the right team or individual based on dispute type, account, or value.
SLA Tracking
Set acknowledgement and resolution SLAs. Automated escalation when deadlines are missed.
Full Audit Trail
Every action, comment, and status change logged. Complete history for compliance and reporting.
Dispute Analytics
Identify patterns — which products, customers, or processes generate the most disputes — and fix the root cause.
Linked to Collections
Disputed invoices are flagged in the collections workflow automatically. Collectors always know the current status.