The dunning dashboard shows the dunning batches for the region. Each line of the dashboard represents a dunning batch, showing the number of records in the batch, the approval, and the type.  You can drill down on a particular batch by clicking on the batch number.

  Kuhlekt can set up dunning to run of specific days, the batch job will complete as per the manual operation but when finished the batch is immediately closed and processed for email distribution. It is required that the accounts under automation are set to Automatic Approval in the account…

The result of running a dunning batch, is dunning letters ready for SMS, emailing or printing. Kuhlekt can setup your system to automatically send SMS and emails and send the post to a ‘Print-Post’ outsourcer. Alternatively, you can download the batch data, and manually send it to an ‘SMS /…

  Closing a dunning batch, finalises the batch and ‘locks it down’. To close an open dunning batch, from the dunning dashboard. Select the region Click on ‘Close open batch’ A Dunning batch job is created to close the dunning While the batch job is running, the dunning batch is…

You can choose to cancel an open batch, which allows you to start again. Select the region Click on ‘Cancel open batch’ Pick yes from the dropdown A Dunning batch job is created to cancel the dunning While the batch job is running, the dunning batch is marked as ‘Processing’.…

You can re-run an open dunning batch, which will delete and re-create the pending dunning records. Approved dunning records will not be Re-run in this process. You may want to ‘tweak’ the dunning procedure, or the dunning letter template, and re-run the dunning batch with the new details.   Select…