Closing a dunning batch, finalises the batch and ‘locks it down’.

To close an open dunning batch, from the dunning dashboard.

• Select the region
• Click on ‘Close open batch’
• A Dunning batch job is created to close the dunning While the batch job is running, the dunning batch is marked as ‘Processing’.
• Once the batch job is finished, the dunning batch is marked as ‘Closed’.

Before closing a dunning batch, you need to ensure that the ‘Pending’ dunning records are reviewed and they are either Approved or Voided.

When you close the batch

• Any ‘Pending’ dunning records will automatically be voided
• The to-dos are created
• The open items are ‘tagged’ with their new dunning level