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You can choose to cancel an open batch, which allows you to start again. Select the region Click on ‘Cancel open batch’ Pick yes from the dropdown A Dunning batch job is created to cancel the dunning While the batch job is running, the dunning batch is marked as ‘Processing’.…

You can re-run an open dunning batch, which will delete and re-create the pending dunning records. Approved dunning records will not be Re-run in this process. You may want to ‘tweak’ the dunning procedure, or the dunning letter template, and re-run the dunning batch with the new details.   Select…

Select the region Click on ‘Create new batch’, which takes you to the ‘Create new batch’ page From the ‘Create new batch’ Enter the Process date Select ‘Yes’ or ‘No’ for ‘All dunning groups’, If you selected ‘No’, then select the dunning groups to be included in the new dunning…

The dunning batches have the following cycle. Create a new batch (Batch status ‘Open’) Optionally re-run the open batch (Batch status ‘Open’) Optionally cancel the open batch Close the open batch (Batch status ‘Closed’) You can only create a new batch when the previous batch is closed