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Get in Touch

Kuhlekt

Dunning – Run – Manual Batches Overview

The dunning batches have the following cycle. Create a new batch (Batch status ‘Open’) Optionally re-run the open batch (Batch status ‘Open’) Optionally cancel the open batch Close the open batch (Batch status ‘Closed’) You can only create a new batch when the previous batch is closed
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Region – Suggested – How suggested score works

A suggested score is calculated for all accounts that are not on any other ‘to-do’ list. The ‘To-do Suggested’ is a list of accounts, with the highest scoring accounts at the top. By doing this, it gives the collectors a focus on which accounts to work on, after they have…
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Metrics – Setup

Path: Metrics -> Metrics Setup To setup a metric select create and complete each of the requirements, ensuring the naming is important to convey the measured item. Metrics can be shared to other regions within the company by clicking on “copy” in the menu you will be taken to a…
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Metrics – Dashboard

Path: Metrics -> Metrics Dashboard The metrics dashboard shows all currently created KPI’s on the left and on the right a graphical representation of the data, you can move from period to period with the arrows. If a white cross in a black box is showing you can expand the…
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Metrics

Path: Metrics Kuhlekt stores thousands of data points nightly to formulate the KPI’s, there is provision for individual and companywide targets.
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System Audit logs

Path: Administration-> Audit logs Every user change to the data in Kuhlekt is logged as ‘Audit log’ records, detailing the change, and stamping the record with the user name and GMT date and time. There is a report in the Administration menu to show the Audit log records. A ‘Collector…
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