• Select the region
• Click on ‘Create new batch’, which takes you to the ‘Create new batch’ page
• From the ‘Create new batch’
  • Enter the Process date
  • Select ‘Yes’ or ‘No’ for ‘All dunning groups’,
    • If you selected ‘No’, then select the dunning groups to be included in the new dunning batch
  • Select ‘Yes’ or ‘No’ for ‘All collectors’,
    • If you selected ‘No’, then select the collectors to be included in the new dunning batch
  • Select the ‘Maximum dunning records to be created’
  • Click on the ‘Submit’ button

NB: The process date is used in the due date calculations. You can use today’s date, or a date in the past or the future.

• A Dunning batch job (ref Batch Jobs) is created to run the dunning While the batch job is running, the dunning batch is marked as ‘Processing’.
• Once the batch job is finished, the dunning batch is marked as ‘Open’.

After the new batch has been run, the system will have created dunning records for each account that qualified for the next dunning level.

The dunning records may be ‘Auto approved’ (ref user guide), otherwise